Terms of service
Terms & Conditions
Welcome to Riwaz India.
By accessing and using our website (www.riwazindia.com), you agree to comply with the following Terms & Conditions.
Please read them carefully before making a purchase.
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1. General
• These Terms & Conditions govern your use of our website and services.
• By placing an order, you accept these Terms & Conditions along with our Shipping Policy and Return & Exchange Policy.
• Riwaz reserves the right to update or modify these Terms & Conditions at any time without prior notice.
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2. Orders
• Once an order is placed on our website, it is considered final and cannot be cancelled.
• For any order-related inquiries such as order details, tracking, or shipping status, please contact us at:
📧 orders@riwazindia.com
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3. Payments
• All payments must be made in full at the time of purchase.
• We accept secure online payments via the payment methods available on our website.
• For any payment-related queries, please contact:
📧 support@riwazindia.com
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4. Shipping
• We aim to deliver your order in a timely manner.
• Shipping timelines and charges may vary based on location and will be displayed at checkout.
• For detailed information about delivery timelines, charges, and policies, please refer to our [Shipping Policy].
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5. Returns & Exchanges
• We do not provide returns or cancellations on any orders.
• Exchanges are available under specific conditions as mentioned in our [Return & Exchange Policy].
• Please review the policy carefully before requesting an exchange.
• For assistance with exchanges or related queries, reach out to us at:
📧 support@riwazindia.com
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6. Customer Support
For any queries, concerns, or assistance regarding:
• Exchanges
• Payments
• General support
Please contact our support team at:
📧 support@riwazindia.com
🕑 Available Monday to Saturday, 11:00 am – 7:00 pm
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7. Product Information
• We strive to display accurate colors, details, and descriptions of all products on our website.
• However, slight variations in color or texture may occur due to differences in lighting, photography, or device screens.
• Such variations do not qualify as defects and are not eligible for return.
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8. Liability
• Riwaz is not responsible for delays or issues caused by circumstances beyond our control (e.g., courier delays, weather, strikes, or unforeseen events).
• Our liability is limited to the value of the product purchased.
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9. Intellectual Property
• All content on our website, including images, designs, logos, text, and graphics, is the property of Riwaz India.
• Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
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10. Governing Law
• These Terms & Conditions are governed by and construed in accordance with the laws of India.
• Any disputes arising out of these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana.
