Refund policy

Return & Exchange Policy

At Riwaz, we are committed to delivering high-quality products and a seamless shopping experience.

Please read our policy carefully before placing your order.

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Return Policy

We do not offer returns on any orders.

All purchases made on Riwaz are final sale.

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Exchange Policy

We provide an exchange for size within 7 days from the date you receive your parcel, subject to the following conditions:

1. Exchange is only allowed for size, depending on the availability of the requested size/article.

2. The product must be:

• Unworn, unwashed, and unused

• In its original packaging with tags intact

• Free from stains, odor, alterations, or damage

3. The customer is responsible for shipping the product(s) back to us.

4. Once we receive and inspect the product, we will ship the requested size/product.

5. A ₹100 reshipping fee will be charged for sending the exchanged product.

6. Exchange products wiwithin 5-7 working days after we receive your parcel.

      7. The exchange will only happen once. 

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How to Initiate an Exchange

For exchange requests, please reach out to us at:

📧 support@riwazindia.com

📞 9205788458

(Available Monday to Saturday, 11:00 am – 7:00 pm)

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Important Notes

• Products sent to us without prior approval will not be accepted.

• We reserve the right to decline an exchange if the returned product does not meet our quality standards.