Shipping policy
Shipping Policy
At Riwaz, we are committed to delivering your orders in a timely and reliable manner.
Please read the policy carefully to understand our shipping process.
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1. Shipping Charges
• Cash on Delivery (COD): ₹150 per order
• Prepaid Orders: ₹100 per order
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2. Order Processing
• All confirmed orders are processed and dispatched within 24–48 hours after payment confirmation or order placement.
• Once dispatched, you will receive a tracking link via email or SMS to track your shipment.
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3. Delivery Timeline
• Orders are typically delivered within 5–7 business days from the date of dispatch.
• Delivery time may vary based on your location, courier efficiency, and regional service availability.
• For some remote or rural locations, delivery may take slightly longer.
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4. Delays
While we strive for on-time deliveries, Riwaz will not be responsible for any delays caused by circumstances beyond our control, including but not limited to:
• Weather conditions
• Courier or logistics delays
• Strikes or public holidays
• Natural disasters or unforeseen events
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5. Order Tracking
• Once your order is shipped, you will receive a tracking number/link to monitor the delivery status.
• For any tracking-related queries, please contact us at orders@riwazindia.com.
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6. Address Accuracy
• Please ensure that the shipping address and contact details provided during checkout are accurate and complete.
• Any delays or failed deliveries due to incorrect details will not be the responsibility of Riwaz.
• Reshipping fees may apply in such cases.
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7. Queries & Support
For any questions or assistance related to shipping, please reach out to us at:
📧 orders@riwazindia.com
📧 support@riwazindia.com (for general or exchange queries)
